Do I qualify for housing allowance?
You must submit the following amounts in your application for housing benefit:
Basic rent € …….. (see agreement)
Cleaning of common areas € 12
Mains services in common areas € 12
Costs of concierge € 12
Costs of service area and recreation room € 0
Other service charges: leave this blank
For how long can I stay?
The contracts we offer are campus contracts, this means you can stay as long as you study.
Is joint tenancy allowed (can I live with a friend or my partner)?
Yes. Joint tenancy is allowed. With a friend or your partner, it’s up to you.
Can I live next to or close to a friend or colleague, or just recommend him or her (but not get to close)?
Yes. If you would like to recommend a friend or a colleague to come live next door to you, on the same floor or somewhere else in the building, we will do our best to meet your request.
Fully furnished and carpeted?
All apartments are fully furnished and carpeted and include:
- A queen sized bed (for 2 persons)
- Lockable storage under the bed
- A cupboard
- A table
- Two chairs
- A lounge chair
- A lamp
- A lamp in the ceiling
What other facilities can I enjoy?
- The best possible internet connection
- Laundry with plenty cleaning and drying machines.
- Everybody will have a lockable bicycle storage with a roof
- All common areas will be cleaned once a week
- The roof will be finished soon. Fantastic views are guaranteed!
- A television subscription.
- Living in the city centre of The Hague
- One wash will cost about € 4,-
Are there parking spaces?
Yes. They will cost € 200,- per month.
Can I see all the details of the tenancy agreement?
You can download a copy of the contract here
How do I pay?
At signing the tenancy agreement you will pay the deposit (equal to two times the monthly rent) and the rent for (the remaining of) the first month with your bank/ debet card. We have a mobile device for payments (Pin). For the remaining months we will collect the rent from your bank account at the end of each month.
We will try to return your deposit within a week if you leave your apartment properly. You pay no one off costs.
Your address is:
Torenstraat (number in your contract)
2513 DR The Hague
Please note that your address is not Torenstraat 172, but Torenstraat (number in your contract).
You should have received the following keys:
– 1 entry tag/card
– 1 L-shaped emergency key
– 1 mailbox key
All the locks of the building are electronic locks.
To enter the building, open the door using your entry tag/card by holding it against the black card reader. You should hear one bleep and see a green light. After the bleep, pull firmly to open the door.
To enter your apartment, open the door using your entry tag/card by holding it against the black door knob. You’ll hear a bleep and see a blue light. Now you can open the door by turning the black knob.
The lock works on batteries, which will occasionally die. Before that happens you will see a red light instead of a blue light when you want to open the door. Send us an email when you see the red light and we will change the battery as soon as possible.
See information on other keys you have received
I have lost my tag/keys, what do I do now?
You have been given an emergency key that opens your apartment door manually. Note: don’t leave this key in your room, but put it somewhere accessible in case you are locked out of your room.
If you need a new tag/card, email us at firstname.lastname@example.org or 070-2390106. A new tag/card costs € 50. A replacement emergency key costs €150.
If you have locked yourself out and don’t have your emergency key, we will charge you €50, so make sure you have put the emergency key in a handy place.
Download your contract and payment information
To access your signed contract, payment and contact details, log in to the website www.wolfhuisvestingsgroep.nl using the email address that you use to communicate with us. If it is your first visit, set your password by clicking on ‘wachtwoord vergeten’. You will then receive an email with your password (check your spam box in case you don’t see the email straight away).
You can also download the Concept campus agreement Torenstraat Den Haag
Monthly payments are taken by direct debit. We can only collect rent from a Dutch bank account. If you don’t have a Dutch bank account, please make sure you open one within one week after signing the contract. Login to our website to update your bank details.
Defects in your apartment?
Check your apartment for any defects, damage or missing furnishings and fittings. If you find anything the matter, send an email including photos to email@example.com within 24 hours of moving in. To speed up processing, please state your apartment number and phone number in the email.
TV and internet, how does it work?
There are two ways to set up an internet connection.
- Plug an Ethernet cable from your laptop into the wall socket
- Buy a router and set up your personal wireless network
If you have any problems with your internet connection and/or TV, please contact the ITT Desk on
085-0140427. Download their information here
You can connect to the Wi-Fi network in the common areas using the information stated below.
This network is not suitable for use in your apartment!
Where can I park my bike?
You can access the bike sheds with your tag through the entrance on Snoekstraat. Cross the car park to enter the building through the rear entrance.
Please make sure you only store your bike in the bike sheds.
Where can I wash my clothes?
The washing machines are located in the basement. Payment is wireless with your debit card. The cost is € 2 per load for the washing machine or the tumble dryer.
Switching the bathroom light on and off
The bathroom light is operated by a motion sensor.
Keep the apartment clean
Cleaning your cooker
Your ceramic hob should be cleaned with Cerafix or HG cleaning agent. It is important to clean the hob regularly. If you don’t clean the hob regularly and it becomes very dirty, clean it using a special glass scraper and an intensive hob cleaning agent for ceramic hobs. (this is not for daily use!)
Please keep the toilet clean by hanging a toilet rim block over the toilet pan, to prevent the buildup of limescale.
Keep the shower clean by cleaning it at least once a month with an anti-limescale cleaning agent.
How to unclog the drain
- Pour a pot of boiling hot water down your drain.
- Dump in about 1/2 c. baking soda. Let that sit for a few minutes.
Then, pour a mixture of 1 c. vinegar and 1. c very hot water down on top of the baking soda.
- Cover with a drain plug (to keep the reaction down below the drain surface) if you have one and let it sit for 5-10 minutes.
- Flush one more time with a pot of boiling water.
Send email to firstname.lastname@example.org when this doesn’t help to unclog the drain.
Use of blinds
The windows in your apartment have curtains to provide shade from the sun. The orange blinds outside the apartments are not to be used.
The emergency staircase may only be used in case of an emergency. In all other situations you should use the main staircase or the lift.
Windows and ventilation
Due to municipal regulations, the windows facing Torenstraat and Noordwal cannot be opened. Mechanical ventilation will provide your apartment with fresh air. Download the Dutch manual here.
How can I monitor my gas, water and electricity consumption?
The company Techem reads the meters in your apartment. If you have any questions about this, contact them direct on 076-57 25 800.
Depending on the type of apartment you are renting, the service charge will be €175 or €200 per month. This is an advance payment and will be settled once a year. You may need to pay extra or receive a refund depending on your energy and water consumption.
The cooker hood is not connected to a vent
This is nothing to worry about, as the hood filters and recirculates the air. The following website gives an explanation in Dutch on how this works:
You should replace the filter twice a year. Type of filter: BOSCH DHZ2702 Recirculation filter
Filters can be ordered from Media Markt.
Your apartment is equipped with a smoke alarm. This alarm should be active 24/7. Do not remove the alarm from the ceiling.
Change the battery at least once a year. Clean the fire alarm twice a year.
Am I allowed to hang things on the wall?
You may hang things on the wall as long as you don’t drill holes. If you stick things to the wall you must make sure that no residue remains when you remove them.
When the elevator(s) stop working you can call the maintenance firm 0900-7900900 their number is on the elevator.
The Municipality of The Hague and the Regionale Belasting Groep impose a tax on residents. You may be able to apply for a refund or waiver. There are two options to apply for a refund or waiver:
- Municipality of The Hague: Go to the website https://www.denhaag.nl/en/taxes/tax-waiver/apply-for-a-tax-waiver.htmand click on the button ‘Apply’. You can fill in the form with or without your DigiD. Click here for instructions
- Regionale Belasting Groep: go to the website https://www.derbg.nl/en/objection/submit-an-objection-private-individuals
How can I terminate the contract?
You can terminate the contract by sending an email to email@example.com You must give at least one calendar months’ notice.